Sample Template / January 11, 2019 / Margaret George
In a contact center especially an outsourcing company this is actually the core competency. For companies or business departments focusing on production this isn t as important. It is actually a matter of first establishing what your core competencies are. The next item that ca be included is ownership of the problem. This can be viewed two-ways. If the employee is part of a contact center it means problem-solving skills and ownership of a problem with regard to a customer s issue. If it is in a non contact-center scenario it is being accountable and avoiding finger pointing. Another item to be included is productivity.
If one is part of a manufacturing plant or any other business that has an output physical or not then this can be the core competency that would be assessed. The employee s knowledge of the products or his expertise at doing something is what is measured. These are just some of the items that can be evaluated as part of the competency section under performance appraisal. Keep in mind that format actually varies and that there are numerous items that you can add to make evaluation more detailed and useful. A lot of businesses organizations and even individuals are making use of newsletters today.
You can use these free ready-made templates as they are by uploading them to your newsletter management program. You can alternatively customize them by modifying the coding file which is attached to them. In order to edit the HTML file you will need an HTML editor. There are several ones which can be downloaded for free such as Nvu. If you do not know how to use HTML you can still modify the newsletter template using user-friendly HTML editors. These editors are usually referred to as WYSIWYG editors. The WYSIWYG stands for what you see is what you get. This kind of editors can be used by those who do not master HTML.