Sample Template / January 10, 2019 / Margaret George
In a contact center especially an outsourcing company this is actually the core competency. For companies or business departments focusing on production this isn t as important. It is actually a matter of first establishing what your core competencies are. The next item that ca be included is ownership of the problem. This can be viewed two-ways. If the employee is part of a contact center it means problem-solving skills and ownership of a problem with regard to a customer s issue. If it is in a non contact-center scenario it is being accountable and avoiding finger pointing. Another item to be included is productivity.
As may be expected a format that is meant to be read out loud will look very different from one that is meant to be read. Unfortunately it is not always easy to gain access to a sample press release format for these media outlets. That said one can always try calling the station and see if someone can help out. Regardless of where your press release is going to appear it needs to be formatted properly. If you look at a sample press release format you may be fooled into thinking that the structure is universal. Perhaps it can be said that the parts of a press release are a bit like car parts.
You may also want to visit your local newspaper office. If the product or service is of importance in a narrow geographic area then it is easy to obtain what is necessary by using this method. In addition if you can talk to an editor or news reporter they may even be willing to help you write your press release. They may even be able to provide a sample press release format for other news agencies that they are affiliated with. Finally it is important to consider other media outlets; Information is transmitted every day via radio or TV and they too need some material for reading on the air.