Sample Template / January 10, 2019 / Mai Morin
In a contact center especially an outsourcing company this is actually the core competency. For companies or business departments focusing on production this isn t as important. It is actually a matter of first establishing what your core competencies are. The next item that ca be included is ownership of the problem. This can be viewed two-ways. If the employee is part of a contact center it means problem-solving skills and ownership of a problem with regard to a customer s issue. If it is in a non contact-center scenario it is being accountable and avoiding finger pointing. Another item to be included is productivity.
Take a look at a resume format sample. You can find hundreds of these samples on the web. These samples are available for a variety of professions. Executive resumes - those used for people looking for six-figure jobs in the management fields will convey more and different kinds of information than professional resumes - those resumes for people in the white and blue-collar fields who actually do the work! Professional resumes are for people like accountants construction consultants salespeople nurses and so on. Public sector resumes - those used by military people who have separated from the military and are now looking for jobs in government.
Whether it is in the form of interview or a questionnaire the purpose of the sample survey should always be kept in mind. The reason for conducting such a survey the usefulness derived from it the resources required to conduct the survey all these are essential parameters to be taken care of before conducting the said type of survey. Proper emphasis should be given on a logical sequence of the survey. There shouldn t be any kind of confusion and doubts in the survey. It should be very candid and explicit. A logical sequence must be followed when preparing the survey. The use of words should be simple and logical.