Sample Template / January 11, 2019 / Estelle Mcdonald
In a contact center especially an outsourcing company this is actually the core competency. For companies or business departments focusing on production this isn t as important. It is actually a matter of first establishing what your core competencies are. The next item that ca be included is ownership of the problem. This can be viewed two-ways. If the employee is part of a contact center it means problem-solving skills and ownership of a problem with regard to a customer s issue. If it is in a non contact-center scenario it is being accountable and avoiding finger pointing. Another item to be included is productivity.
You can use these free ready-made templates as they are by uploading them to your newsletter management program. You can alternatively customize them by modifying the coding file which is attached to them. In order to edit the HTML file you will need an HTML editor. There are several ones which can be downloaded for free such as Nvu. If you do not know how to use HTML you can still modify the newsletter template using user-friendly HTML editors. These editors are usually referred to as WYSIWYG editors. The WYSIWYG stands for what you see is what you get. This kind of editors can be used by those who do not master HTML.
You may also want to visit your local newspaper office. If the product or service is of importance in a narrow geographic area then it is easy to obtain what is necessary by using this method. In addition if you can talk to an editor or news reporter they may even be willing to help you write your press release. They may even be able to provide a sample press release format for other news agencies that they are affiliated with. Finally it is important to consider other media outlets; Information is transmitted every day via radio or TV and they too need some material for reading on the air.