Sample Template / January 10, 2019 / Regina Le
In a contact center especially an outsourcing company this is actually the core competency. For companies or business departments focusing on production this isn t as important. It is actually a matter of first establishing what your core competencies are. The next item that ca be included is ownership of the problem. This can be viewed two-ways. If the employee is part of a contact center it means problem-solving skills and ownership of a problem with regard to a customer s issue. If it is in a non contact-center scenario it is being accountable and avoiding finger pointing. Another item to be included is productivity.
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Take a look at a resume format sample. You can find hundreds of these samples on the web. These samples are available for a variety of professions. Executive resumes - those used for people looking for six-figure jobs in the management fields will convey more and different kinds of information than professional resumes - those resumes for people in the white and blue-collar fields who actually do the work! Professional resumes are for people like accountants construction consultants salespeople nurses and so on. Public sector resumes - those used by military people who have separated from the military and are now looking for jobs in government.