Sample Template / January 10, 2019 / Mattie Waller
In a contact center especially an outsourcing company this is actually the core competency. For companies or business departments focusing on production this isn t as important. It is actually a matter of first establishing what your core competencies are. The next item that ca be included is ownership of the problem. This can be viewed two-ways. If the employee is part of a contact center it means problem-solving skills and ownership of a problem with regard to a customer s issue. If it is in a non contact-center scenario it is being accountable and avoiding finger pointing. Another item to be included is productivity.
You can use these free ready-made templates as they are by uploading them to your newsletter management program. You can alternatively customize them by modifying the coding file which is attached to them. In order to edit the HTML file you will need an HTML editor. There are several ones which can be downloaded for free such as Nvu. If you do not know how to use HTML you can still modify the newsletter template using user-friendly HTML editors. These editors are usually referred to as WYSIWYG editors. The WYSIWYG stands for what you see is what you get. This kind of editors can be used by those who do not master HTML.
It allows you to perform all the different functions that are done with HTML without having to study HTML. Anything can be done with the click of a mouse. What you need to do is to open your sample newsletter templates with the editor and start customizing it. There is a preview tab which you can use to check the result of your modifications. You can add table colors fonts photos all by clicking around. The software allows you to edit any part of the template while keeping the others intact. If you are afraid of messing up the template you can a backup template and use a copy of it for your learning purposes.